Scooper Trooperz, LLC, LLC Dog Waste Removal Services
Last Updated: March 31, 2025
At Scooper Trooperz, LLC, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website (www.scoopertrooperz.com), or interact with us in any other way. By engaging our services or using our website, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services or website.
1. Information We Collect
We collect information to provide and improve our pet waste removal and yard deodorizing. The types of information we may collect include:
- Personal Information - Name, email address, phone number, and billing address, which we collect when you sign up for our services, request a quote, or contact us.
- Physical address of the service location (e.g., your home or business) to schedule and perform waste removal services.
- Payment information (e.g., credit/debit card details) to process payments for our services.
- Non-Personal Information - Information about your use of our website, such as IP address, browser type, device type, and pages visited, collected through cookies and similar technologies.
- General data about your yard or pets (e.g., number of dogs, yard size) to provide accurate quotes and tailor our services.
- Communication Data - Information you provide when you contact us, such as emails, messages, or feedback submitted through our website or client portal.
- Photos of extra bins/bags in the event of overages. Photos of gate or front door or garage door to confirm presence in the event we are unable to conduct service due inability to access the service area.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To schedule and perform pet waste removal and yard deodorizing services at your property, including sending you service confirmations and photos fro reason outlined in section 1.
- To Process Payments: To bill you for our services and process payments securely through our third-party payment processor.
- To Communicate with You: To send you invoices, service updates, appointment reminders, and responses to your inquiries. We may also send promotional emails or offers, which you can opt out of at any time.
- To Improve Our Services: To analyze how clients use our website and services, allowing us to enhance our offerings and customer experience.
- To Ensure Safety and Compliance: To verify access to your property (e.g., ensuring gates are unlocked) and to comply with legal obligations, such as tax reporting.
3. How We Share Your Information
Scooper Trooperz, LLC does not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, email service providers, and website hosting companies. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- For Legal Reasons: We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal process, or to protect the rights, property, or safety of Scooper Trooperz, LLC, our employees, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4. How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using secure, encrypted connections (SSL) for payment processing and data transmission on our website.
- Storing sensitive information, such as payment details, in a secure environment managed by our third-party payment processor.
- Limiting access to your personal information to only those employees and service providers who need it to perform their duties.
- While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you share your information with us at your own risk.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and collect non-personal information. Cookies are small data files stored on your device that help us understand how you use our site. We use:
- Essential Cookies: To enable core website functionality, such as logging into your client portal.
- Analytics Cookies: To track website usage and performance, helping us improve our services (e.g., Google Analytics).
- You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
6. Your Choices and Rights
You have the following rights regarding your personal information:
- Access and Update: You can access and update your personal information by logging into your client portal.
- Opt-Out of Marketing: You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly. You will still receive transactional emails (e.g., invoices, service updates).
- Request Deletion: You may request that we delete your personal information, subject to legal or contractual obligations (e.g., retaining payment records for tax purposes).
7. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- For the duration of your active service agreement with Scooper Trooperz, LLC.
- For a period of 7 years after your account is closed, to comply with tax and legal requirements.
- Non-personal, anonymized data may be retained indefinitely for analytical purposes.
8. Children’s Privacy
Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18 without parental consent, we will delete that information promptly. If you believe we have collected such information, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites, such as our payment processor or social media platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
Scooper Trooperz, LLC may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this page. Your continued use of our services or website after such changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please contact us at:
Phone: 1-833-GA-SCOOP
Thank you for trusting Scooper Trooperz, LLC with your pet waste removal needs. We are committed to protecting your privacy while providing exceptional service!